Due to new tariff requirements, all shipments to the US will be delayed. But we have absolutely no idea how long to wait.
Important news for our US friends! Please read!
We appreciate your patience and understanding!
Please make a purchase only if you are ready to wait.
sweet handmade friends who will always keep you company!
FAQ
We temporarily do not send parcels to the USA. The fact is that due to President Trump's new tariffs, mail around the world has stopped sending parcels to the United States. We are promised that this is a temporary phenomenon, but we do not know how long it will last.
Please make purchases in our store only if you are ready to wait until we will be able to send parcels again (this time is not known).
Thank you for your understanding!
Please make purchases in our store only if you are ready to wait until we will be able to send parcels again (this time is not known).
Thank you for your understanding!
Yes, we send parcels around the world. We send parcels by Russian Post. This is our state mail. This means that you will receive a parcel by the state mail of your country.
We definitely send parcels to Canada, Australia Europe, India, China, Japan and in general to almost all countries!
We temporarily do not send parcels to the USA. The fact is that due to President Trump's new tariffs, mail around the world has stopped sending parcels to the United States. We are promised that this is a temporary phenomenon, but we do not know how long it will last. Please make purchases in our store only if you are ready to wait until we will be able to send parcels again (this time is not known).
If you are not sure whether your country accepts parcels from Russia, check with your state post office or write to me on Instagram @faunaclay
We definitely send parcels to Canada, Australia Europe, India, China, Japan and in general to almost all countries!
We temporarily do not send parcels to the USA. The fact is that due to President Trump's new tariffs, mail around the world has stopped sending parcels to the United States. We are promised that this is a temporary phenomenon, but we do not know how long it will last. Please make purchases in our store only if you are ready to wait until we will be able to send parcels again (this time is not known).
If you are not sure whether your country accepts parcels from Russia, check with your state post office or write to me on Instagram @faunaclay
Sometimes I take commissions.
If commissions are available now, you can buy them in the catalog of this website.
If the commissions are closed, you can subscribe to our newsletter to know when they will be opened again. I'll also announce it on Instagram.
Please read carefully the time of readiness of your commission in the description of the commission! Please don't write to me that you need an urgent commission. Art takes time. All orders are executed on a first-come, first-served basis. Respect other people!
Thank you!
If commissions are available now, you can buy them in the catalog of this website.
If the commissions are closed, you can subscribe to our newsletter to know when they will be opened again. I'll also announce it on Instagram.
Please read carefully the time of readiness of your commission in the description of the commission! Please don't write to me that you need an urgent commission. Art takes time. All orders are executed on a first-come, first-served basis. Respect other people!
Thank you!
No, I don't teach ceramics.
First of all, I like to create more than to teach others.
Secondly, I use Russian materials that are not available in other countries, and I cannot recommend them or use world brands (world brands left Russia because of the war).
Thirdly, ceramics are still very capricious and my advice may not work in your conditions.
Fourth, you can learn to sculpt animals on another type of clay. For example, I already have several PDF tutorials for polymer clay. There, with the help of photos and my explanations, I teach how to make a beaver, an otter, a mushroom, a pumpkin, owls, cats, a raccoon. Tutorials are always available in our shop.
First of all, I like to create more than to teach others.
Secondly, I use Russian materials that are not available in other countries, and I cannot recommend them or use world brands (world brands left Russia because of the war).
Thirdly, ceramics are still very capricious and my advice may not work in your conditions.
Fourth, you can learn to sculpt animals on another type of clay. For example, I already have several PDF tutorials for polymer clay. There, with the help of photos and my explanations, I teach how to make a beaver, an otter, a mushroom, a pumpkin, owls, cats, a raccoon. Tutorials are always available in our shop.
Hi! Just choose the pieces you like in the catalog on this website, fill in the information in the cart. I will send the PayPal invoice as soon as possible. So check your email after purchase!
We sell our pieces only on this website or on our Instagram @faunaclay.
We sell our pieces only on this website or on our Instagram @faunaclay.
Please remember that customers are responsible for any customs fees in their country. Custom fees are not included in the shipping cost and are calculated by the local customs based on their laws and tariffs. We have no control and information about customs of different countries.
In the customs declaration we write that your parcel is a gift from individual and it costs 20 USD. You can use this information for customs requests:-)
Thank you for reading!
In the customs declaration we write that your parcel is a gift from individual and it costs 20 USD. You can use this information for customs requests:-)
Thank you for reading!
We ship worldwide! We ship the parcel with the tracking number within 5 business days. The parcel will go to you at least 2-5 weeks. But we are not responsible for the delay of the parcel due to the fault of the post office.
If this happens, please contact us on Instagram @faunaclay or email us at faunaclay@gmail.com right away and include pictures of the damage. We will either offer a refund or a replacement.
Sorry but we don't do that. We take photos in good daylight and in good quality. Please look through all photos and read descriptions to know exactly what you are purchasing!
If your parcel has returned to us, you will need to pay for its way to us and a new way to you. Most often, parcels are returned because they are unclaimed. So please track your parcel and check your post office!
If you wrote the wrong address, please message us as soon as possible on Instagram @faunaclay or email faunaclay@gmail.com. We will correct the mistake if the parcel has not yet been sent!
Remember that we ship within 5 business days.
Remember that we ship within 5 business days.
1. We can't be responsible for the failures of the postal service. But please write to us if it happened!
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you. Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you. Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
Unfortunately, no one can do anything in this case. All that remains is to wait. Sometimes parcels can get stuck somewhere and for a very long time.
The good news is that it happens rarely!
You can come to your post office and fill out a parcel search application. Or write to us and we'll do it. Sometimes it helps.
We are not responsible for the delays and cannot influence it if the parcel has already left our country.
The good news is that it happens rarely!
You can come to your post office and fill out a parcel search application. Or write to us and we'll do it. Sometimes it helps.
We are not responsible for the delays and cannot influence it if the parcel has already left our country.
We send a message to each customer on Instagram or by email (please check your spam folder), which contains a tracking number and a link to a website where you can track an international parcel.
You can also use another website to track international parcels.
You can try to track the parcel on the website of your state post, especially when the parcel is already in your country.
Sometimes the parcel may not be tracked. Unfortunately, this happens and we don't know the reason. In this case, if the parcel has not been tracked for a long time, check if it is waiting for you at your post office.
We are not responsible for the work of parcel tracking services. It won't be our fault if you can't track the parcel and haven't checked your post office.
You can also use another website to track international parcels.
You can try to track the parcel on the website of your state post, especially when the parcel is already in your country.
Sometimes the parcel may not be tracked. Unfortunately, this happens and we don't know the reason. In this case, if the parcel has not been tracked for a long time, check if it is waiting for you at your post office.
We are not responsible for the work of parcel tracking services. It won't be our fault if you can't track the parcel and haven't checked your post office.
Our pieces are made of ceramics. We use high-temperature ceramic masses that are fired at more than 1200 degrees Celsius.
Why is ceramics so shiny?
Because special ceramic glazes are used for ceramics that turn into glass at high temperatures.
What paints do we use?
These are special underglaze paints and ceramic glazes.
Why is ceramics so shiny?
Because special ceramic glazes are used for ceramics that turn into glass at high temperatures.
What paints do we use?
These are special underglaze paints and ceramic glazes.
The shop can be empty, because everything is sold at the moment. We are always at work and try to fill the website once a month. Subscribe to our newsletter (swipe down to the bottom) to know when the next shop update will be!
The piece will be yours only when you place an order. If a piece is in a cart of several people at the same time, it will be with the one who ordered it first.
This means that the piece has defects and I can't sell it for the full price. In the description of the product, I always write what is the defect, so be attentive:-)
You can see the prices only when new pieces appear on the website. The thing is that I can't know exactly how much the piece will cost until I get it from the kiln and see the result.
I'm not sure if I can. Maybe :-)
But specify it in DM Instagram @faunaclay. I’ll answer you asap.
But specify it in DM Instagram @faunaclay. I’ll answer you asap.
No, I don't take such orders. The fact is that I live in a special economic zone and my customs will not release a large number of goods of the same type.
This also happens sometimes (very rarely!!!). But this is a mistake of the state post office of your country. Please try to figure out this situation yourself, find out why they gave the parcel to another person. Still, we write a specific name and address in the declaration so that they do not give the parcel to the first person they meet.
In general, I want to say that we are not responsible for delivery errors in your country. Thank you for your understanding
In general, I want to say that we are not responsible for delivery errors in your country. Thank you for your understanding
The piece can be washed as well as dishes as ceramics are not afraid of water and soap. I don't recommend using a dishwasher because it's handmade.
Don't drop a piece because the ceramics can break. Don't give a piece to young children. They can break a piece and hurt themselves on the sharp edges.
Don't drop a piece because the ceramics can break. Don't give a piece to young children. They can break a piece and hurt themselves on the sharp edges.
We use only natural and recycled materials. It's always paper and cardboard.
We are have to use a special adhesive tape with the logo of the post of our region according to the rules of our state post office.
We are have to use a special adhesive tape with the logo of the post of our region according to the rules of our state post office.
For any other questions or concerns you can email us at Faunaclay@gmail.com or Instagram @faunaclay
THANK YOU SO MUCH FOR YOUR ATTENTION AND SUPPORT!
THANK YOU SO MUCH FOR YOUR ATTENTION AND SUPPORT!
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