sweet handmade friends who will always keep you company!
FAQ
Just choose the pieces you like in the catalog on this website, fill in the information in the cart. I will receive your purchase request and send the PayPal invoice. So check your email after purchase!
We sell our pieces only on this website or on our Instagram @faunaclay and @faunaclay_pets.
We sell our pieces only on this website or on our Instagram @faunaclay and @faunaclay_pets.
If your parcel has returned to us, you will need to pay for its way to us and a new way to you. Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office!
If you wrote the wrong address, please message us as soon as possible on Instagram @faunaclay or faunaclay_pets. We will correct the mistake if the parcel has not yet been sent!
Yes, we send parcels around the world. We send parcels from Russia. And due to the war and sanctions we temporally cannot deliver packages to Australia, Finland, New Zealand, Poland, Ukraine.
We ship worldwide! We ship the parcel with the tracking number within 5 business days. The parcel will go to you at least 2-5 weeks. But we are not responsible for the delay of the parcel due to the fault of the post office.
If this happens, please contact us on Instagram @faunaclay or @faunaclay_pets or email us at faunaclay@gmail.com right away and include pictures of the damage. We will either offer a refund or a replacement.
We use craft boxes, craft paper, craft envelopes, craft filler and natural rope, as well as ordinary adhesive tape for the final packaging of boxes.
Sorry but we don't do that. We try to take photos in good daylight and in good quality. Please look through all photos and read descriptions to know exactly what you are purchasing!
1. We can't be responsible for the failures of the postal service. But please write to us if it happened!
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you.Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you.Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
Unfortunately, no one can do anything in this case. All that remains is to wait. Sometimes parcels can get stuck somewhere and for a very long time.
The good news is that it happens rarely!
We are not responsible for the delays and cannot influence it if the parcel has already left our country.
The good news is that it happens rarely!
We are not responsible for the delays and cannot influence it if the parcel has already left our country.
We send a message to each customer on Instagram or by email (please check your spam folder), which contains a tracking number and a link to a website where you can track an international parcel.
You can also use another website to track international parcels.
You can try to track the parcel on the website of your state post, especially when the parcel is already in your country.
Sometimes the parcel may not be tracked. Unfortunately, this happens and we don't know the reason. In this case, if the parcel has not been tracked for a long time, check if it is waiting for you at your post office.
We are not responsible for the work of parcel tracking services. It won't be our fault if you can't track the parcel and haven't checked your post office.
You can also use another website to track international parcels.
You can try to track the parcel on the website of your state post, especially when the parcel is already in your country.
Sometimes the parcel may not be tracked. Unfortunately, this happens and we don't know the reason. In this case, if the parcel has not been tracked for a long time, check if it is waiting for you at your post office.
We are not responsible for the work of parcel tracking services. It won't be our fault if you can't track the parcel and haven't checked your post office.
Keep in mind that your country's customs duties are covered by you. Therefore, study the information on the Internet if it is important for you.
In the customs declaration we write that your parcel is a gift worth 20 US$. You can use this information for customs requests:-)
Thank you for reading!
In the customs declaration we write that your parcel is a gift worth 20 US$. You can use this information for customs requests:-)
Thank you for reading!
Yes, we make custom orders and pre-orders, but not constantly. Therefore, subscribe to our newsletter to know when the commissions will be opened again! :-)
Our pieces are made of ceramics. We use high-temperature ceramic masses that are fired at more than 1200 degrees Celsius.
Why is ceramics so shiny?
Because special ceramic glazes are used for ceramics that turn into glass at high temperatures.
What paints do we use?
These are special underglaze paints for ceramics.
Why is ceramics so shiny?
Because special ceramic glazes are used for ceramics that turn into glass at high temperatures.
What paints do we use?
These are special underglaze paints for ceramics.
For any other questions or concerns you can email us at Faunaclay@gmail.com or Instagram @faunaclay
THANK YOU SO MUCH FOR YOUR ATTENTION AND SUPPORT!
THANK YOU SO MUCH FOR YOUR ATTENTION AND SUPPORT!
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