sweet handmade friends who will always keep you company!
Handmade is a very painstaking work. It all starts with an idea. I sculpt figurine and then I apply paints layer by layer. Then it’s time for the final touches: drops of dew, moss, a tiny details… The sculpture is ready and I’m insanely happy to see my little creation!
FAQ
Yes, you can find the current information in the "COMMISSIONS" catalog section;)
If you wrote the wrong address, please message us ASAP on Instagram @faunaclay. We will correct the mistake if the parcel has not yet been sent!
Yes, we send parcels around the world. We send parcels from Russia. And due to the war and sanctions we temporally cannot deliver packages to Australia, Finland, New Zealand, Poland, Ukraine.
We ship worldwide! We ship the parcel with the tracking number within 5 business days. The parcel will go to you at least 2-5 weeks. But we are not responsible for the delay of the parcel due to the fault of the post office.
If this happens, please contact us on Instagram @faunaclay or email us extravirgin25@icloud.com right away and include pictures of the damage. We will either offer a refund or a replacement.
We use craft boxes, craft paper, craft envelopes, craft filler and natural rope, as well as ordinary adhesive tape for the final packaging of boxes.
Sorry but we don't do that. We try to take photos in good daylight and in good quality. Please look through all photos and read descriptions to know exactly what you are purchasing!
1. We can't be responsible for the failures of the postal service. But please write to us if it happened!
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you. Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you. Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
FAQ
Yes, you can find the current information in the "COMMISSIONS" catalog section;)
If you wrote the wrong address, please message us ASAP on Instagram @faunaclay. We will correct the mistake if the parcel has not yet been sent!
Yes, we send parcels around the world. We send parcels from Russia. And due to the war and sanctions we temporally cannot deliver packages to Australia, Finland, New Zealand, Poland, Ukraine.
We ship worldwide! We ship the parcel with the tracking number within 5 business days. The parcel will go to you at least 2-5 weeks. But we are not responsible for the delay of the parcel due to the fault of the post office.
If this happens, please contact us on Instagram @faunaclay or email us extravirgin25@icloud.com right away and include pictures of the damage. We will either offer a refund or a replacement.
We use craft boxes, craft paper, craft envelopes, craft filler and natural rope, as well as ordinary adhesive tape for the final packaging of boxes.
Sorry but we don't do that. We try to take photos in good daylight and in good quality. Please look through all photos and read descriptions to know exactly what you are purchasing!
1. We can't be responsible for the failures of the postal service. But please write to us if it happened!
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you.Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
2. You are also responsible for your parcel. So please track your parcel! If your parcel takes too long and is not tracked, contact your post office, as your parcel may be there!
3. If your parcel has returned to us, you will need to pay for its way to us and a new way to you.Most often, parcels are returned because they are not picked up for too long. So please track your parcel and check your post office ;)
4. If the parcel has left the country of departure, we cannot contact the postal services of another/your country.
For any other questions or concerns you can email us at Extravirgin25@icloud.com or Instagram @faunaclay
THANK YOU SO MUCH FOR YOUR ATTENTION AND SUPPORT!
THANK YOU SO MUCH FOR YOUR ATTENTION AND SUPPORT!
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